Thank you for using FaceSculpt AI! If you are experiencing any issues, have feature requests, or need help managing your account, please review the frequently asked questions below or reach out to our support team.
For all inquiries, technical support, or account deletion requests, please email us directly at: Email: [email protected]
Please include your device model (e.g., iPhone 15 Pro) and iOS version when submitting a bug report so we can assist you faster.
1. The face scanner isn't working or the screen is blank. What's wrong? FaceSculpt AI relies on Apple's ARKit and the TrueDepth camera system to map your facial geometry. This feature strictly requires an iPhone or iPad equipped with Face ID. If you are using an older device with Touch ID, the 3D scanning features will not function.
2. How do I manage or cancel my premium subscription? All subscriptions are managed securely by Apple. To cancel or change your subscription:
3. I got a new phone. How do I restore my premium purchase? Download FaceSculpt AI on your new device, ensure you are logged into the same Apple ID used to make the purchase, and tap the "Restore Purchases" button located on the paywall or in the app's settings menu.
4. Where are my 3D face scans saved? Are they uploaded to a server? No. For your privacy and security, all TrueDepth camera data and 3D face scans are processed and stored 100% locally on your device. We do not upload, store, or have any access to your biometric facial data.
5. How do I delete my account? You can delete your account and all associated email identifiers directly within the app by navigating to Settings > Delete Account. Alternatively, you can email our support team to request a manual deletion of your account.